Terms and Conditions

MELT Lille Wazemme, a simplified joint-stock company (SAS) with a capital of 1,000 euros, whose registered office is located at 332 rue Lecourbe, 75015 Paris, registered with the Paris Trade and Companies Register under number 903 101 442, with intra-Community VAT number FR54 903 101 442, operating the JOST Lille facility, hereinafter referred to asthe “Facility” or “JOST Lille”.

To contact us: reception@jostlille.com or call 03 39 49 00 50
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1. Preamble

The customer hereby declares, prior to ordering the services, that the reservation of these services is made for personal use.
As a consumer, the customer has specific rights, which would be compromised if the services booked were intended for use in the course of the customer’s commercial, industrial, craft, professional, or agricultural activities.
All information available on the website and any mobile services that allow users to book services is provided in French and, depending on the platform, in other languages.
The customer represents that he or she has full legal capacity to enter into this agreement in accordance with these terms and conditions.
The customer’s acceptance of these General Terms and Conditions of Sale and the terms and conditions of the selected rate plan takes effect at the time of booking. No booking may be made without such acceptance.
The customer may save and print these Terms and Conditions of Sale using the standard features of their browser or computer.
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2. Booking website and services

The company markets its services through the JOST website, its mobile apps (if available), and, where applicable, through distribution partners.
The website and mobile services allow users to book rooms, as well as additional services offered by the hotel.
Certain services may also be offered through third-party partners. In such cases, the applicable terms and conditions may be determined in whole or in part by the relevant partner, which the customer acknowledges and agrees to.
The customer represents that they have obtained all necessary information available on the website, mobile services, or booking platforms used.
All reservations imply that you have read and fully and unreservedly accepted these General Terms and Conditions of Sale, as well as the terms and conditions of sale for the booked rate.
The key features of the accommodations offered, prices, and availability dates are listed on the property page and in the booking process.
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3. Definitions

For the purposes of this document:

“Confirmation of receipt ”: an email summarizing the reservation made by the customer and confirming that it has been received by the Establishment or its reservation system.

“Terms and Conditions of the Reserved Rate”: specific terms and conditions applicable to each reservation, including those regarding payment, changes, cancellations, and refunds.

“Reservation confirmation ”: an electronic document summarizing the details of the services booked and constituting a binding contract for the customer.

“customer ”: a natural person acting for purposes unrelated to their professional activities.

“Reservation request ”: a request made by the customer via the website, mobile services, or an authorized partner.

“partners ”: third-party service providers or distributors that facilitate the marketing of the Institution’s services.

"online booking": a booking made via an online form or booking system.

“service ”: accommodation services or ancillary services offered by the Facility.

“mobile services ”: digital services accessible via a mobile device that allow users to view and, where applicable, book services.

“website ”: an online service that allows users to view and book the Establishment’s services.
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4. Subject

These General Terms and Conditions of Sale set forth the rights and obligations of the parties in connection with the online booking of services offered by the Establishment.
These terms and conditions govern all steps involved in making and managing a reservation between the contracting parties.
The customer acknowledges that they have read and accepted these General Terms and Conditions of Sale, as well as the terms and conditions of sale for the booked rate, which were available at the time of booking.
These Terms and Conditions of Sale also incorporate the applicable rules regarding the protection of personal data.
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5. Scope

These General Terms and Conditions of Sale apply to all reservations made through the website, mobile services, or any other marketing channel authorized by the Establishment.
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6. Duration

These General Terms and Conditions of Sale apply for as long as the services offered by the Establishment remain available online.
The Company reserves the right, without prior notice, to temporarily or permanently suspend access to its website, mobile services, or online booking platform.
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7. Enforceability of the General Terms and Conditions

The version of the Terms and Conditions of Sale that applies to the customer is the one in effect at the time of booking.
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8. Reservation

The customer selects the services offered on the website, via mobile apps, or through the Institution’s partners.
The customer acknowledges that they have reviewed the nature, purpose, and booking terms of the available services and have obtained the necessary information to make their reservation with full knowledge of the facts.
The customer is solely responsible for choosing services and ensuring they meet their needs. The Establishment shall not be held liable in this regard.
The reservation is deemed to have been accepted by the customer upon completion of the booking process.
Group reservations, meetings, seminars, private events, or other events may be subject to separate terms and conditions.
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9. Reservation Process

Customers make reservations using an online form or an online booking system.
The reservation is considered confirmed upon receipt of the reservation request by the establishment or upon online prepayment by credit card, depending on the rate booked.
The customer agrees to provide the requested information prior to making any reservation.
The customer certifies that the information provided is true and accurate.
The booking process includes the following steps:

a. Searching for a hotel, choosing a room and a rate;

b. optional selection of additional services;

c. verification of the booking details, the total price, and the applicable terms and conditions;

d. providing the customer's contact information;

e. processing of the credit card for security deposits or prepayments;

f. review and acceptance of these General Terms and Conditions of Sale and the terms of the reserved rate;

g. Confirmation of the reservation by the customer.
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10. Confirmation of reservation

Upon receipt of a reservation, an email will be sent immediately to the address provided by the customer.
This confirmation of receipt includes a summary of the services booked, prices, the terms and conditions applicable to the selected rate, the booking date, and information relevant to customer service and the handling of complaints.
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11. Customer Service

For any complaints regarding a hotel reservation, customers may contact the hotel using the contact information provided on the website, in the reservation confirmation, or in the hotel listing.
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12. Cancellation or modification by the customer

In accordance with Article L.221-28 of the Consumer Code, the customer does not have the right of withdrawal provided for in Article L.221-18 of the same code for accommodation services provided on a specific date or at specific intervals.
The terms and conditions of the reserved fare specify the cancellation and/or change policies applicable to the reservation.
Reservations requiring prepayment cannot be modified or canceled, unless otherwise expressly stated. Advance payments are non-refundable when specified in the rate conditions.
When the terms of the rate allow:

Cancellations can be made through the booking channel used;
The change can be made directly with the establishment or according to the instructions provided in the booking confirmation.

If the guest cuts short their stay, the full agreed-upon price may remain due in accordance with the terms and conditions applicable to the booked rate.
Unless otherwise specified, the guest must check out of their room by the check-out time specified by the hotel on the day the reservation ends. Failure to do so may result in an additional night being charged.
All reservations are non-transferable and may not be assigned to a third party without the prior express consent of the Establishment.
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13. Hotel stay

In accordance with current regulations, guests may be asked upon arrival to present a form of identification and, if necessary, to fill out a police registration form.
Certain pets may be permitted, subject to the facility’s specific rules and provided they are kept on a leash or carried in an appropriate carrier in common areas. For hygiene reasons, they are not permitted in dining areas, unless otherwise required by law.
The guest agrees to use the rented premises, the room, and the provided amenities in a peaceful and careful manner, and in accordance with their intended purpose.
Any conduct that violates public decency, public order, safety, hygiene, or the proper operation of the Establishment may result in the Establishment asking the customer to leave the premises without compensation or a refund.
The facility may have its own house rules. The guest agrees to comply with them throughout the duration of their stay.
When Wi-Fi access is provided, the customer agrees not to use the computer resources made available to them for any illegal, fraudulent, or rights-infringing purposes.
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14. Warranties

Where applicable, the customer is covered by the legal and contractual warranties applicable to the services booked.
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15. Liability

15.1 General Information

The photographs, images, descriptions, and illustrations appearing on the website, mobile services, or partner platforms are for illustrative purposes only. Although every effort has been made to ensure their accuracy, variations may occur, particularly due to renovations, changes in layout, event schedules, or changes in furnishings.
The Establishment shall not be held liable for the failure to process or the improper processing of a reservation in the event of force majeure, acts of a third party, acts of the customer, internet network outages, inability to access the website, external intrusion, computer viruses, or unauthorized prepayment by the cardholder’s bank.
Hyperlinks may lead to other websites. The Institution assumes no responsibility for the content of these websites or the services offered on them.
Any reservation or payment that is irregular, invalid, incomplete, or fraudulent for reasons attributable to the customer may result in the cancellation of the order at the customer’s expense, without prejudice to any civil or criminal action.

15.2 Partner Services

Partners remain responsible for the content, offers, and services provided on their own websites, mobile services, or tools.
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16. Complaints

To facilitate their processing, complaints regarding non-performance or improper performance of services must be brought to the attention of the hotel in writing within a reasonable time following the date of departure, either directly to the hotel or to its customer service department.
In the event of a dispute, the customer should contact the company that operates the establishment where they stayed.
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17. Price

The prices for booking services are displayed before and during the booking process.
Prices are per room or per service, based on the number of guests and the selected date.
Prices are confirmed to the customer as amounts inclusive of tax, in the establishment’s business currency, and are valid only for the period specified at the time of booking.
If payment at the hotel is made in a currency other than the one specified in the reservation, any currency conversion fees will be the guest’s responsibility.
All reservations, regardless of their origin, are payable in the local currency of the establishment, unless otherwise specified.
Unless otherwise stated, additional services such as breakfast, meals, events, half-board, or other extras are not included in the price.
The visitor's tax, where applicable, must be paid directly on site, unless otherwise specified in the terms and conditions of the booked rate.
Prices include the applicable VAT rate as of the date of the order. Any change in the VAT rate or the introduction of any new statutory or regulatory tax will be automatically reflected in the prices on the invoice date.
The total amount of the order is shown in the booking confirmation.
Some promotional offers are available exclusively online and not at the hotel front desk.
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18. Payment

The customer provides their bank details as a guarantee of the reservation—unless otherwise specified by special terms or rates—through a secure payment system.
Online payments are processed through Mews. In-person payments can be made using the institution’s card payment terminals, subject to the payment methods accepted on site.
The credit card used must be valid at the time of the stay. The property may ask the guest to present the credit card used for the deposit or prepayment, as well as a form of identification, for fraud prevention purposes.
Payment is due either during your stay or at the time of booking if you are paying in advance, depending on the terms of the rate you booked.
For non-prepaid rates, the property may request a security deposit or a pre-authorization upon arrival to guarantee payment for services used on-site.
In the event of a no-show—that is, a reservation that has not been canceled and for which the guest fails to arrive—the Property may charge the amount of the first night’s stay as a flat-rate compensation to the credit card provided as a guarantee, unless stricter terms are specified in the booked rate.
If the bank declines the transaction, the customer should contact their bank and, if necessary, the establishment to confirm their reservation and payment method.
At the time of prepayment, the amount charged includes the cost of accommodation, applicable taxes on accommodation, and, if applicable, the cost of any additional services selected, along with the relevant taxes.
Some institutions may issue invoices or bills electronically.
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19. Preservation – Archiving

Where required by law, the Institution ensures that the document confirming the conclusion of the contract is retained for the applicable statutory period and guarantees the customer access to it under the conditions provided by law.
Contractual documents may be stored in electronic or paper format.
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20. Protection of Privacy and Personal Data

The facility processes personal data as necessary for managing reservations, stays, payments, complaints, and customer relations.
On each data collection form, the customer is informed whether the requested responses are required or optional.
If the required information is not provided, the establishment may not be able to process the reservation or provide certain services.
The information collected is intended for the Institution, its service providers, its technical partners, and, where applicable, its payment service providers.
Personal data is processed in accordance with applicable regulations, including the GDPR, as well as the current privacy policy.
The customer has the right to access, correct, delete, restrict, object to, and, where applicable, transfer their data, in accordance with the conditions set forth by law.
Any inquiries regarding personal data may be directed to: [GDPR EMAIL].
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21. Evidence Agreement

The entry of the required banking information, as well as the electronic acceptance of these General Terms and Conditions of Sale, the terms of the reserved rate, and the reservation voucher, shall have the same legal effect between the parties as a handwritten signature.
Electronic records stored in the systems of the Company or its service providers will be maintained under reasonable security measures and shall be considered proof of communications, orders, and payments between the parties.
The customer is informed that their IP address may be recorded at the time of booking.
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22. Eviction

In the event of exceptional circumstances, unavailability of the reserved room, or force majeure, the Establishment reserves the right to accommodate the guest, in whole or in part, at an establishment of equivalent category or offering comparable services. Any additional cost for the room, as well as reasonable transportation expenses between the two establishments, will be borne by the Establishment originally booked.
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23. Force Majeure

Force majeure refers to any event beyond the parties’ control that is unforeseeable, unavoidable, and independent of their will, and that prevents the performance of all or part of the obligations set forth in the contract.
Neither party shall be liable to the other for any failure to perform resulting from a force majeure event. The performance of obligations shall be suspended for the duration of such an event.
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24. Dispute Resolution

The customer is informed that, in the event of a dispute regarding these General Terms and Conditions of Sale, they may resort to a contractual mediation procedure or any other alternative dispute resolution method, in accordance with the provisions of the Consumer Code.
After contacting the establishment to attempt to resolve the dispute amicably, and in the event of a negative response or failure to respond within a reasonable time, the consumer may refer the matter to the MTV Médiation Tourisme Voyage mediator, in accordance with the procedures and contact information in effect on the date of referral.
The customer is also informed of the existence of the European Online Dispute Resolution platform, in accordance with the terms set forth in applicable regulations.
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25. Governing Law

These General Terms and Conditions of Sale are governed by French law, without prejudice to any mandatory protective provisions that may apply in the consumer’s country of residence.
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26. Entirety

These General Terms and Conditions of Sale, the terms and conditions of the selected rate, and the voucher or reservation request constitute the entire agreement between the parties.
No general or specific terms and conditions provided by the customer shall be incorporated into these General Terms and Conditions of Sale.
The contractual documents applicable between the parties are, in descending order of priority: the voucher or reservation request, the specific terms and conditions of the booked rate, and these General Terms and Conditions of Sale.
In the event of any conflict between the reservation form and these Terms and Conditions, the provisions set forth in the reservation form shall prevail with respect to the relevant obligation.
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27. Nullity

If one or more provisions of these General Terms and Conditions of Sale are deemed invalid or declared as such pursuant to a law, regulation, or final decision by a competent court, the remaining provisions shall remain in full force and effect.
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28. Language

The official language is French.
If these General Terms and Conditions of Sale are translated, the French version shall prevail in the event of any dispute, controversy, or difficulty in interpretation or enforcement.
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29. Changes to the Online Terms and Conditions

These Terms and Conditions of Sale may be modified and/or supplemented at any time by the Establishment. The new version will be posted online and will apply to all new reservations as of the date of publication. Previous reservations remain subject to the version accepted at the time of booking.

Guests are also encouraged to review the additional terms and conditions associated with each rate, room type, service, or promotional offer.